Our story13 years.
13 years.
Built floor-up.
Built floor-up, one vertical at a time.
2013Alok Mishra, known to his Australian clients as Robin Hunt, starts out in Noida with a handful of seats and a dialer. He has one conviction: Indian sales talent, trained properly and treated well, can serve Australia better than any offshore floor was doing.
2017After four years of outbound grind, the floor gets its name. Aumento means "growth" in Italian and Portuguese. Growth for the clients, and for the people who build careers here.
2020Health insurance joins energy. Solar follows. Each new vertical raises the bar on training, QA and compliance.
2024The game changes. Kolkata opens, and so does a Melbourne office.
Today400+ specialists, 6 offices, 2 countries. Still built floor-up.
"I didn't get into this to run a call centre. I'd seen too many floors where agents read scripts they didn't believe in, and the client just got excuses at the end of the month. I wanted to build the kind of team an Australian business would trust with its own customers. Train people properly, treat them well, keep them around long enough to get really good. Get that right and the sales look after themselves."