Scored against your checklist
Disclosures, consent wording, identity checks, product accuracy. Each line marked pass or fail with the reason.
We listen to your team's calls, score them against your compliance checklist and send back reports your team leaders can coach from. Built for Australian call centres that can't listen to enough calls themselves.
You own the scorecard. We apply it the same way to every call.
Disclosures, consent wording, identity checks, product accuracy. Each line marked pass or fail with the reason.
Where a call fails, we note the time in the recording, so a team leader can jump straight to it.
One missed disclosure is a coaching note. The same miss across a team is a script problem. The report shows which one you have.
A call that could cause a complaint or a cancelled sale is raised at once. It doesn't wait for the weekly report.
Australian call centres and sales teams in regulated products such as energy, health insurance and finance. Most centres review a small sample of calls because team leaders have no hours left. The rest of the calls are where the complaints come from.
We run QA on our own floor every day. Our own sales are checked by QA before they count, so this is work our people already do at volume.
You share recordings and your scorecard. We agree how many calls per agent are reviewed and how quickly. A dedicated QA team in India listens, scores and writes up each call, and you get the results in the format your team leaders already use.
In the first weeks we score a set of calls alongside your own QA lead and compare the marks. That is how we make sure our reviewers judge a call the way you do.
Call recordings hold personal information. We work inside the access you give us and agree with you up front how recordings are shared, who can hear them and how long anything is kept.
Show us the work as it is done today: the checklist, the systems, the volumes and where it gets stuck.
People picked for the work and trained on your process and your tools. A team leader on our side owns the output.
We take one slice of the work first. You check our output against your own before anything else moves across.
Once the first slice runs cleanly, we take on more. You keep one point of contact throughout.
Yours. If you don't have one, we can help you write it from your compliance requirements, and you sign it off before we score a call.
In the first weeks we score the same calls as your own QA lead and compare results line by line. We repeat that check regularly.
Yes. This service is for your own team's calls. You don't need to use Aumento for sales to use us for QA.
It depends on call volume, average call length and how detailed the scorecard is. We scope it with you after a short brief. There is no obligation to go ahead.
In our own delivery centres in Noida and Kolkata, India. Aumento has been calling Australian households since 2013 and has 400+ specialists today. Teams work Australian business hours.
Tell us your product, your call volume and what your scorecard covers today.
Talk to usOr call +91 79825 08821